Call Center Agent

Key Responsibilities:

• Handle inbound calls and provide information to customers.
• Assist with resolving customer issues and escalating when necessary.
• Record and maintain customer details in the company’s database.
• Meet performance metrics, including response times and customer satisfaction.
• Collaborate with other teams to ensure customer issues are resolved.

Qualifications:

• High school diploma or equivalent.
• Previous call center or customer service experience is a plus.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and handle high call volumes.
• Proficiency in computer applications and data entry.