Call Center Agent

Responsibilities:

• Handle inbound and outbound calls professionally and efficiently.
• Assist customers with inquiries, complaints, and technical issues.
• Provide accurate information about products and services.
• Resolve customer issues in a timely and effective manner.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their satisfaction.
• Collaborate with team members to improve customer service processes.

Qualifications:

• High school diploma or equivalent.
• Excellent communication and listening skills.
• Ability to handle high-volume calls and work in a fast-paced environment.
• Basic computer skills, including familiarity with CRM software.
• Previous customer service or call center experience is a plus but not required.