Call Center Agent

Key Responsibilities:

• Answer incoming calls and respond to customer queries
• Make outbound calls for follow-ups or surveys
• Provide product/service information and resolve issues
• Maintain accurate records of customer interactions
• Meet performance and call quality targets

Qualifications:

• High school diploma or equivalent
• Excellent verbal communication and listening skills
• Ability to work in a fast-paced environment
• Previous experience in customer service or call centers is a plus