Call Center Agent

Key Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information about products, services, and company policies.
• Resolve customer inquiries, complaints, and issues promptly.
• Document customer interactions and maintain detailed records in the CRM system.
• Follow up with customers to ensure satisfaction and resolve any pending issues.
• Meet performance targets and contribute to team goals.
• Stay updated on product knowledge, company policies, and procedures.
• Work in a fast-paced environment while maintaining high customer service standards.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a call center or customer service role is preferred.
• Strong communication and active listening skills.
• Proficiency in using computers and CRM software.
• Positive attitude, patience, and problem-solving skills.