Call Center Agent

Key Responsibilities:

• Answer and manage a high volume of calls professionally
• Resolve customer inquiries and complaints efficiently
• Document call information accurately in the system
• Follow communication scripts and company guidelines
• Provide product or service information to customers

Qualifications:

• High school diploma or equivalent
• Prior experience in a call center is a plus
• Excellent verbal communication and listening skills
• Basic computer and typing proficiency
• Patience and problem-solving skills