Call Center Agent

Key Responsibilities:

• Answer incoming calls and respond to customer queries.
• Provide product and service information to customers.
• Resolve customer complaints and follow up on cases.
• Record customer interactions and update account information.
• Meet performance targets for call handling, quality, and customer satisfaction.
• Collaborate with other departments to ensure a seamless customer experience.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a call center or customer service role preferred.
• Strong verbal communication and problem-solving skills.
• Ability to handle challenging customer situations calmly and professionally.
• Proficiency with computers and CRM systems.