Call Center Agent

Key Responsibilities:

• Answer customer inquiries via phone and email.
• Resolve customer complaints and provide accurate information.
• Process orders, returns, and transactions.
• Meet performance metrics such as call handling time and customer satisfaction.
• Maintain accurate records of interactions.

Requirements:

• High school diploma or equivalent.
• Previous customer service or call center experience (preferred).
• Strong verbal and written communication skills.
• Ability to handle a high volume of calls professionally.
• Basic computer proficiency.