Call Center Agent

Responsibilities:

• Answer incoming calls and respond to customer inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints and escalate issues when necessary.
• Document and update customer records in the system.
• Follow call center scripts and guidelines.
• Meet performance targets and KPIs.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a call center or customer service role preferred.
• Excellent communication and problem-solving skills.
• Proficiency in computer applications and typing skills.