Call Center Agent – Remote

Responsibilities:

• Handle inbound and outbound customer calls.
• Provide accurate information about products and services.
• Resolve customer complaints and issues promptly.
• Process orders, returns, and exchanges.
• Maintain customer records and update account information.
• Follow up with customers to ensure satisfaction.
• Meet performance targets and KPIs.
• Stay updated with product knowledge and company policies.
• Perform other related duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Proven experience as a call center agent or in a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in using call center software and Microsoft Office Suite.
• Strong attention to detail and organizational skills.