Call Center Agent – Remote

Responsibilities:

• Handle inbound and outbound customer calls in a professional manner.
• Respond to customer inquiries and provide accurate information.
• Resolve customer issues and escalate complex cases as needed.
• Maintain detailed records of customer interactions and transactions.
• Achieve performance targets, including call handling time and customer satisfaction.
• Provide feedback and insights to improve customer service processes.
• Stay informed about company products, services, and policies.
• Perform other related duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Proven experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Proficiency in call center software and Microsoft Office Suite.