Call Center Agent – Remote

Responsibilities:

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Provide information about products and services, answer questions, and resolve customer issues.
• Accurately document customer interactions and update customer records.
• Assist customers with troubleshooting and provide technical support when needed.
• Follow up with customers to ensure satisfaction and maintain positive relationships.
• Meet performance goals and contribute to team success.
• Adhere to company policies and procedures during all interactions.
• Collaborate with other departments to ensure customer needs are met.

Requirements:

• High school diploma or equivalent.
• Previous experience in a call center or customer service role is preferred.
• Strong verbal communication skills and a clear speaking voice.
• Ability to handle high call volumes and work in a fast-paced environment.
• Proficiency in basic computer applications and data entry.
• Reliable internet connection and a quiet workspace.