Call Center Agent (Remote)

Responsibilities:

• Handle inbound and outbound calls to assist customers with inquiries, orders, or complaints.
• Provide accurate product and service information to customers.
• Troubleshoot customer issues and escalate when necessary.
• Update customer information in the company’s CRM system.
• Maintain a high level of professionalism in every interaction.
• Meet daily call and service targets.

Requirements:

• High school diploma or equivalent.
• Previous experience in a call center or customer service role.
• Excellent communication skills, both verbal and written.
• Ability to multitask and work under pressure.
• Proficient in using CRM systems and other call center software.
• Flexibility to work various shifts, including weekends and evenings.
• Reliable internet connection and a quiet workspace.