Call Center Agent – Remote

Responsibilities:

  • Handle inbound and outbound customer calls in a professional and courteous manner.
  • Provide accurate information and resolve customer inquiries and issues.
  • Follow communication scripts and guidelines to ensure consistency and quality of service.
  • Update customer records and maintain documentation of interactions in the CRM system.
  • Identify and escalate priority issues to the appropriate team members.
  • Meet or exceed performance metrics, including call handling and customer satisfaction targets.
  • Collaborate with team members and other departments to improve customer service experience.

Requirements:

  • High school diploma or equivalent.
  • Proven experience as a call center agent or customer service representative.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a remote team.
  • Strong problem-solving and multitasking abilities.
  • Comfortable using CRM software and other call center technology.
Job Type: Full Time
Job Location: Toronto

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