Call Center Representative

Key Responsibilities:

• Answer customer inquiries via phone or chat
• Provide accurate information and resolve issues efficiently
• Record customer interactions in the CRM system
• Escalate complex calls to supervisors when needed
• Meet individual and team performance goals

Qualifications:

• High school diploma or equivalent
• Prior experience in customer service or a call center is a plus
• Clear verbal communication and active listening skills
• Basic computer proficiency and typing skills
• Ability to work flexible shifts