Call Centre Agent

Responsibilities:

• Answer incoming calls and assist customers with inquiries or issues.
• Document customer interactions and escalate unresolved issues.
• Promote products or services when applicable.
• Maintain a positive and professional tone throughout interactions.
• Achieve performance targets and quality standards.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a call center or customer service role is advantageous.
• Strong communication and listening skills.
• Ability to handle high call volumes and work under pressure.