Customer Service Advisor – Remote

Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints promptly and professionally.
• Maintain detailed records of customer interactions and transactions.
• Identify and escalate complex issues to the appropriate department.
• Provide feedback and suggestions to improve customer service processes.
• Assist customers with billing inquiries, returns, and exchanges.
• Follow up with customers to ensure their issues are resolved.
• Stay updated on company policies, products, and services.
• Perform other related duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Proficiency in customer service software and Microsoft Office Suite.