Customer Service Advisor – Remote

Job Description:

We are looking for a friendly and resourceful Customer Service Advisor to join our team remotely. The Customer Service Advisor will assist customers with inquiries, issues, and support via phone, email, and chat.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues and provide product/service information.
• Document and track customer interactions in the CRM system.
• Escalate complex issues to the appropriate departments.
• Provide exceptional customer service and maintain customer satisfaction.

Qualifications:

• High school diploma or equivalent.
• Proven experience in customer service or a similar role.
• Excellent communication and problem-solving skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently in a remote environment.