Customer Service Associate

Responsibilities:

• Answer customer inquiries via phone, email, and chat.
• Assist with orders, complaints, and troubleshooting issues.
• Maintain customer records and update databases.
• Provide product/service information and recommendations.
• Follow company policies to ensure excellent customer service.

Qualifications:

• High school diploma or equivalent.
• Strong communication and problem-solving skills.
• Proficiency in MS Office and CRM software.
• Ability to handle high call volumes and multitask.