Customer Service Representative

Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues in a timely manner.
• Process orders, returns, and exchanges.
• Maintain customer records and update information as needed.
• Collaborate with other departments to address customer needs.

Requirements:

• High school diploma or equivalent.
• Previous experience in customer service or a similar role.
• Excellent communication and problem-solving skills.
• Proficiency in Microsoft Office and customer service software.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong attention to detail and organizational skills.