Customer Service Representative – Remote

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and complaints with patience and empathy.
• Provide accurate information about products, services, and policies.
• Process orders, returns, and exchanges efficiently.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with other departments to ensure customer satisfaction.
• Identify and escalate complex issues to the appropriate team or manager.
• Continuously strive to improve the customer experience.
• Perform other related duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service or a similar role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and tools.