Customer Service Representative – Remote

Responsibilities:

• Respond to customer inquiries via phone, email, and chat professionally.
• Provide accurate information about our products and services.
• Assist customers with troubleshooting and resolving issues.
• Process orders, returns, and exchanges as needed.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with team members to ensure customer satisfaction.
• Follow up with customers to ensure their issues are resolved.

Requirements:

• High school diploma or equivalent.
• Previous experience in customer service or a related field.
• Strong communication skills, both verbal and written.
• Proficiency in basic computer applications and data entry.
• Ability to work independently and manage multiple tasks.
• Reliable internet connection and a quiet workspace.