Customer Service Representative – Remote

Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints in a professional manner.
• Provide detailed product or service information to customers.
• Keep records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues.
• Follow up with customers to ensure their problems are fully resolved.

Qualifications:

• High school diploma or equivalent.
• Proven experience as a customer service representative or similar role.
• Excellent communication and problem-solving skills.
• Ability to multitask and work under pressure.
• Proficiency in customer service software and CRM tools.