Customer Service Representative – Remote

Responsibilities:

• Answer customer inquiries via phone, email, and chat.
• Provide product and service information to customers.
• Resolve customer complaints and issues in a timely manner.
• Maintain records of customer interactions and transactions.
• Collaborate with internal departments to resolve complex customer issues.
• Ensure a high level of customer satisfaction by providing professional and empathetic service.

Qualifications:

• High school diploma or equivalent.
• Proven experience as a customer service representative.
• Excellent verbal and written communication skills.
• Ability to handle high volumes of customer inquiries.
• Proficiency in customer service software and CRM tools.