Customer Service Representative – Remote

Responsibilities:

• Handle customer inquiries and issues via phone, email, and chat.
• Provide information about products and services to customers.
• Resolve customer complaints in a professional and timely manner.
• Record and update customer information in the company database.
• Collaborate with other departments to resolve customer issues.
• Follow up with customers to ensure satisfaction and retention.
• Adhere to company policies and procedures during interactions.
• Contribute to team goals and performance targets.

Requirements:

• High school diploma or equivalent.
• Previous customer service experience, especially in a remote setting.
• Strong communication skills, both written and verbal.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency with computer systems and customer service software.
• Reliable internet connection and a quiet workspace.