Customer Service Representative – Remote

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Resolve customer issues by identifying the problem, researching answers, and guiding customers through corrective steps.
• Process orders, returns, and exchanges, ensuring accurate documentation and follow-up.
• Maintain detailed and accurate records of customer interactions and transactions.
• Provide information about products, services, and company policies.
• Escalate complex issues to appropriate departments for resolution.
• Contribute to customer satisfaction by going above and beyond in service delivery.
• Participate in regular team meetings and training sessions to stay updated on company products and policies.

Qualifications:

• High school diploma or equivalent.
• Previous customer service experience, preferably in a remote setting.
• Strong communication and problem-solving skills.
• Proficiency in using customer service software and remote communication tools.
• Reliable internet connection and a quiet workspace.