Customer Service Representative – Remote

Responsibilities:

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Resolve customer complaints and issues, escalating to the appropriate department when necessary.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Work collaboratively with team members to improve customer experience.
• Stay updated on company policies, products, and services.
• Meet or exceed performance targets and goals.

Qualifications:

• High school diploma or equivalent.
• Proven experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Proficiency in Microsoft Office and customer service software.