Customer Support Representative – Remote

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, process orders, and resolve customer issues.
• Maintain accurate and detailed records of customer interactions.
• Escalate unresolved issues to appropriate departments for further assistance.
• Follow up with customers to ensure their needs have been met.
• Meet performance targets for call handling and customer satisfaction.
• Participate in training sessions to stay updated on products, services, and company policies.

Requirements:

• High school diploma or equivalent.
• Proven experience as a customer support representative or similar customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and patience.
• Proficiency in Microsoft Office Suite and customer service software.
• Reliable internet connection and a dedicated workspace for remote work.