Hotel Receptionist

Key Responsibilities:

• Greet and assist guests upon arrival and departure
• Handle check-in and check-out processes efficiently
• Answer phone calls, emails, and customer inquiries
• Manage room reservations and update booking systems
• Process payments and maintain accurate records
• Address guest complaints and ensure customer satisfaction
• Coordinate with housekeeping and other hotel departments

Qualifications:

• High school diploma or equivalent (Hospitality degree preferred)
• Previous experience in a front desk or customer service role is a plus
• Strong communication and problem-solving skills
• Proficiency in hotel booking software and Microsoft Office
• Professional demeanor and ability to multitask
• Fluency in multiple languages is a plus