IT Support Assistant

Responsibilities:

• Provide technical support to end-users via phone, email, and in-person.
• Troubleshoot hardware and software issues and provide solutions.
• Install, configure, and maintain computer systems and peripherals.
• Assist with network setup and maintenance.
• Manage user accounts and access controls.
• Maintain accurate records of support requests and resolutions.
• Assist with IT inventory management and procurement.
• Participate in IT projects and initiatives as needed.
• Provide training and support to users on IT systems and applications.
• Perform other IT-related tasks as assigned.

Requirements:

• High school diploma or equivalent.
• Proven experience as an IT support assistant or in a similar role.
• Proficiency in Microsoft Office Suite and IT support software.
• Strong technical troubleshooting skills.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.