IT Support Assistant

Responsibilities:

• Provide first-level technical support to employees, resolving hardware and software issues.
• Install, configure, and maintain computer systems and networks.
• Troubleshoot and diagnose problems related to operating systems, applications, and hardware.
• Assist with the setup of new user accounts, email, and other IT-related services.
• Monitor and maintain the company’s IT infrastructure, including servers, networks, and security systems.
• Collaborate with the IT team to implement new technologies and upgrades.
• Maintain accurate records of IT support requests and resolutions.
• Provide training and support to staff on IT systems and best practices.
• Perform other related duties as assigned.

Qualifications:

• Associate’s degree in Information Technology or a related field.
• Proven experience in an IT support role or similar position.
• Strong knowledge of computer systems, networks, and troubleshooting techniques.
• Proficiency in Microsoft Windows, Office Suite, and other common software.
• Excellent problem-solving and communication skills.
• Strong attention to detail and organizational skills.