IT Support Assistant

Key Responsibilities:

• Assist in the installation and configuration of hardware, software, and networks.
• Provide technical support to staff via phone, email, or in-person.
• Troubleshoot system and network problems, diagnosing and solving hardware/software issues.
• Maintain IT inventory and ensure proper documentation of IT assets.
• Assist in network maintenance, updates, and security protocols.
• Manage system backups, updates, and data recovery processes.
• Assist in setting up new user accounts and ensuring systems are secure.
• Provide basic training on IT tools and software as needed.

Qualifications:

• High school diploma or equivalent; additional IT certifications preferred.
• Previous experience in IT support or a related field is preferred.
• Strong problem-solving skills and attention to detail.
• Knowledge of basic IT hardware, software, and networking.
• Good communication skills and ability to work under pressure.