IT Support Assistant

Responsibilities:

• Provide first-level technical support to staff via phone, email, or in person.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist with the setup and installation of new computer systems and software.
• Maintain and update system documentation.
• Collaborate with the IT team on larger projects as needed.
• Monitor and report system performance and security issues.

Qualifications:

• High school diploma or equivalent; associate degree in IT or related field preferred.
• Basic knowledge of computer systems, networks, and troubleshooting techniques.
• Strong communication skills and customer service orientation.
• Ability to work independently and in a team environment.
• Previous experience in IT support is a plus but not required.