IT Support Assistant

Responsibilities:

• Respond to IT support requests via phone, email, or in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Assist in setting up workstations and equipment for new employees.
• Perform routine maintenance and updates on systems and software.
• Maintain accurate records of support requests and solutions.
• Provide user training on new technologies and systems.
• Assist with IT inventory management and procurement.
• Collaborate with the IT team to improve systems and processes.

Requirements:

• High school diploma or equivalent.
• Previous experience in IT support or a related role preferred.
• Strong knowledge of computer hardware, software, and networking.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Good organizational skills and attention to detail.