IT Support Specialist

Responsibilities:

• Provide technical support to employees for hardware, software, and network issues.
• Diagnose and resolve technical problems related to desktops, laptops, printers, and other IT equipment.
• Install, configure, and maintain software applications and operating systems.
• Manage user accounts, permissions, and access rights.
• Perform regular system updates, backups, and maintenance tasks.
• Assist in the implementation of new IT systems and solutions.
• Maintain accurate records of IT issues and solutions in a ticketing system.
• Provide training and support to users on IT-related topics.
• Stay up-to-date with the latest technology trends and best practices.
• Perform other related duties as assigned.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience as an IT Support Specialist or in a similar role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network administration and troubleshooting.
• Excellent problem-solving and communication skills.
• Strong attention to detail and ability to work under pressure.