IT Support Technician

Responsibilities:

• Provide first-line support for hardware, software, and network issues.
• Install, configure, and maintain computers, printers, and other IT equipment.
• Troubleshoot and resolve technical issues in a timely manner.
• Assist with system upgrades and installations as needed.
• Maintain accurate records of IT equipment, software licenses, and support requests.
• Ensure network security and perform regular backups.
• Collaborate with the IT team to improve system efficiency.
• Provide technical training and support to employees as needed.

Qualifications:

• Associate’s degree in Information Technology, Computer Science, or a related field.
• Strong problem-solving and troubleshooting skills.
• Familiarity with Windows and Mac operating systems.
• Experience with networking and system administration is a plus.
• Excellent communication and customer service skills.