Online Helpdesk Representative – Remote

Responsibilities:

• Respond to helpdesk tickets and inquiries through email, chat, and online portals.
• Provide technical support for software, hardware, and network issues.
• Escalate complex problems to higher-level technicians as needed.
• Maintain accurate documentation of all helpdesk interactions.
• Collaborate with internal teams to resolve customer issues efficiently.
• Ensure customer satisfaction by following up on unresolved issues.

Requirements:

• Previous experience in technical support or helpdesk roles.
• Strong problem-solving and troubleshooting skills.
• Knowledge of basic networking and software troubleshooting.
• Excellent written and verbal communication skills.
• Familiarity with helpdesk or ticketing systems.