Call Center Agent

Key Responsibilities:

• Answer incoming calls and respond to customer queries efficiently.
• Make outbound calls to follow up with customers or promote products/services.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and escalate complex issues when necessary.
• Maintain detailed records of customer interactions and transactions.
• Meet performance targets, including call handling time and customer satisfaction.

Requirements:

• High school diploma or equivalent; higher education is a plus.
• Previous experience in a call center or customer service role is an advantage.
• Strong communication and active listening skills.
• Ability to handle high call volumes and work in a fast-paced environment.
• Basic computer skills and familiarity with CRM software.