Call Center Agent

Responsibilities:

  • Answer inbound calls and respond to customer inquiries in a timely and professional manner.
  • Make outbound calls to customers to provide information, follow-up on inquiries, and address issues.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer complaints by identifying problems and finding appropriate solutions.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Process orders, returns, and exchanges according to company policies.
  • Meet performance goals and targets for call handling, customer satisfaction, and issue resolution.
  • Collaborate with team members and other departments to address customer needs.
  • Stay updated on product knowledge, company policies, and industry trends.
  • Follow all company policies and procedures regarding customer interactions and data privacy.

Qualifications:

  • High school diploma or equivalent.
  • Proven experience as a call center agent or in a similar customer service role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution skills.
  • Proficiency in using call center software, CRM systems, and Microsoft Office Suite.
  • Ability to handle a high volume of calls and manage multiple tasks simultaneously.
  • Customer-oriented with a positive and empathetic attitude.
Job Type: Full Time
Job Location: Toronto

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