Call Center Agent

Responsibilities:

• Handle inbound and outbound calls professionally and efficiently.
• Respond to customer inquiries, providing accurate information about products and services.
• Resolve customer complaints and issues by identifying solutions or escalating problems to supervisors when necessary.
• Maintain detailed records of customer interactions and transactions in the company’s CRM system.
• Follow up with customers to ensure their questions or issues are fully resolved.
• Meet daily, weekly, and monthly performance targets, such as call handling time, resolution time, and customer satisfaction.
• Provide feedback to management regarding customer trends, issues, and concerns.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.

Qualifications:

• High school diploma or equivalent.
• Strong communication and active listening skills.
• Ability to multitask and manage time effectively.
• Problem-solving skills and a customer-first attitude.
• Basic computer literacy and familiarity with CRM systems is a plus.