IT Support Specialist

Responsibilities:

• Provide first-line technical support to end-users via phone, email, or in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer systems, software, and peripherals.
• Assist with setting up and managing user accounts and access permissions.
• Document and track issues, resolutions, and support requests using a ticketing system.
• Conduct regular system updates and maintenance to ensure optimal performance.
• Provide training and guidance to users on software applications and best practices.
• Collaborate with other IT team members to resolve complex technical problems.
• Assist with IT projects, such as system upgrades and deployments.
• Ensure compliance with IT policies and procedures, including data security and privacy.

Qualifications:

• Associate degree in Information Technology, Computer Science, or a related field.
• Proven experience as an IT Support Specialist or in a similar technical support role.
• Strong knowledge of computer systems, networks, and software applications.
• Proficiency in troubleshooting hardware, software, and network issues.
• Familiarity with Windows, macOS, and Linux operating systems.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.