IT Support Specialist


  • Provide first-line technical support to end-users via phone, email, or in-person.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Install, configure, and maintain computer systems, software, and peripherals.
  • Assist with setting up and managing user accounts and access permissions.
  • Document and track issues, resolutions, and support requests using a ticketing system.
  • Conduct regular system updates and maintenance to ensure optimal performance.
  • Provide training and guidance to users on software applications and best practices.
  • Collaborate with other IT team members to resolve complex technical problems.
  • Assist with IT projects, such as system upgrades and deployments.
  • Ensure compliance with IT policies and procedures, including data security and privacy.


  • Associate degree in Information Technology, Computer Science, or a related field.
  • Proven experience as an IT Support Specialist or in a similar technical support role.
  • Strong knowledge of computer systems, networks, and software applications.
  • Proficiency in troubleshooting hardware, software, and network issues.
  • Familiarity with Windows, macOS, and Linux operating systems.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
Job Type: Full Time
Job Location: Dubai

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