Call Center Agent – Remote

Key Responsibilities:

• Handle inbound and outbound calls professionally.
• Address customer questions and complaints.
• Document interactions in the CRM system.
• Follow scripts and procedures for issue resolution.
• Escalate complex cases to supervisors when needed.

Qualifications:

• High school diploma or equivalent.
• Excellent verbal communication skills.
• Ability to work independently from home.
• Comfortable using computers and phone systems.
• Prior call center experience is a plus.