Customer Service Representative

Key Responsibilities:

• Answer customer calls, emails, and chat inquiries.
• Resolve complaints and provide solutions efficiently.
• Maintain customer records and update accounts.
• Process orders, returns, and refunds as needed.
• Follow company policies and escalate complex issues when necessary.

Requirements:

• High school diploma or equivalent.
• Previous customer service experience is a plus.
• Excellent communication and problem-solving skills.
• Ability to handle high-volume customer interactions.
• Proficiency in CRM software and MS Office.