Customer Service Representative

Key Responsibilities:

• Serve as the primary point of contact for clients and candidates via phone, email, and in-person interactions.
• Provide information about our services, answer inquiries, and resolve concerns promptly and courteously.
• Maintain accurate records of customer interactions and transactions using CRM software.
• Collaborate with internal teams to address client needs and escalate complex issues as needed.
• Assist in scheduling appointments and coordinating meetings for clients and candidates.
• Contribute to the continuous improvement of customer service processes and procedures.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Proven experience in customer service or a related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite and CRM software.
• Positive attitude and a passion for delivering exceptional customer service.