Call Center Agent

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries.
• Make outbound calls to follow up with customers or provide support.
• Resolve customer complaints and escalate complex issues when necessary.
• Maintain accurate records of customer interactions in the system.
• Meet performance targets related to call handling, resolution time, and customer satisfaction.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a call center or customer service role is a plus.
• Strong verbal and written communication skills.
• Ability to multitask and stay calm under pressure.
• Basic computer literacy and familiarity with CRM tools.