Call Center Agent

Key Responsibilities:

• Answer customer inquiries and provide accurate information.
• Resolve customer issues efficiently and professionally.
• Document call details and update customer records.
• Follow call scripts and company policies.
• Meet performance targets, including call handling time and customer satisfaction.

Requirements:

• High school diploma or equivalent.
• Previous experience in customer service or call centers (preferred).
• Strong verbal communication and active listening skills.
• Ability to handle high call volumes and multitask.
• Basic computer skills and familiarity with CRM software.