Call Center Agent (Remote)

Job Description:
As a Call Center Agent, you will be responsible for handling both inbound and outbound calls, responding to customer inquiries, and providing information about our services. You will be expected to troubleshoot customer issues, follow up on unresolved queries, and document each interaction to ensure customer satisfaction.

Key Responsibilities:

• Answer inbound customer calls and make outbound calls as necessary.
• Provide information about company products and services.
• Resolve customer issues efficiently, offering solutions and escalating when necessary.
• Document customer interactions and follow up on outstanding requests.

Required Qualifications:

• High school diploma or equivalent.
• Previous experience in a call center or customer service role is preferred.
• Strong communication and problem-solving skills.
• Ability to work remotely, manage time effectively, and meet deadlines.