Customer Service Representative

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat
• Handle complaints and provide effective solutions
• Process orders, returns, and exchanges
• Maintain accurate customer records
• Follow up on customer requests to ensure satisfaction

Qualifications:

• High school diploma or equivalent
• Previous customer service experience preferred
• Strong communication and problem-solving skills
• Basic computer skills and familiarity with CRM systems
• Ability to stay calm under pressure