Customer Service Representative

Key Responsibilities:

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide appropriate solutions
• Maintain records of customer interactions
• Follow up to ensure resolution and customer satisfaction
• Provide product or service information clearly and accurately

Qualifications:

• High school diploma or equivalent
• Previous customer service experience preferred
• Good interpersonal and problem-solving skills
• Ability to remain calm under pressure
• Computer literacy and fast typing skills