Customer Service Representative

Job Description:

We are seeking a friendly and professional Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat.
• Resolve customer complaints and issues efficiently and courteously.
• Provide product and service information to customers.
• Process orders, returns, and exchanges.
• Maintain accurate records of customer interactions and transactions.

Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and Microsoft Office.