Customer Service Representative

Key Responsibilities:

• Respond to customer queries via phone, email, or chat.
• Resolve complaints and issues in a timely manner.
• Provide product and service information clearly.
• Record customer interactions and feedback.
• Follow up to ensure customer satisfaction.

Qualifications:

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Strong communication and problem-solving skills.
• Basic computer skills and CRM knowledge.
• Patience and empathy in handling customer concerns.