Customer Service Representative

Responsibilities:

• Handle incoming customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues efficiently and courteously.
• Process orders, returns, and exchanges.
• Maintain customer records and update account information as needed.
• Collaborate with other departments to resolve complex customer issues.
• Follow up with customers to ensure their concerns are resolved.
• Document customer interactions and maintain detailed records.
• Identify and escalate priority issues to the appropriate channels.
• Strive to meet and exceed customer service performance metrics.

Requirements:

• High school diploma or equivalent.
• Previous experience in customer service or a similar role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations calmly and effectively.
• Proficiency in using customer service software and tools.
• Strong organizational and multitasking skills.