IT Support Assistant

Responsibilities:

• Provide first-level technical support to employees for hardware, software, and network issues.
• Install, configure, and maintain computer systems, software, and peripherals.
• Assist in troubleshooting and resolving IT issues, both remotely and on-site.
• Perform regular maintenance and updates to ensure system security and efficiency.
• Manage user accounts and permissions in various systems.
• Assist with the setup and maintenance of IT infrastructure, including servers and network devices.
• Document and track IT support requests and resolutions.
• Assist in the implementation of new technologies and IT projects.
• Provide training and support to staff on IT systems and software.
• Perform other related duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Proven experience in an IT support role or similar position.
• Proficiency in Windows and Mac operating systems.
• Knowledge of network and system administration.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Attention to detail and strong organizational skills.