IT Support Engineer

Responsibilities:

• Provide first-level support to end-users for IT-related issues, including hardware, software, and network problems.
• Diagnose and resolve technical issues efficiently and effectively.
• Install, configure, and maintain computer systems, software, and peripheral equipment.
• Monitor and maintain the performance of computer systems and networks.
• Manage user accounts, permissions, and access rights.
• Perform regular system updates, backups, and maintenance tasks.
• Document issues and solutions in the ticketing system.
• Assist with IT projects and upgrades as needed.
• Provide training and support to users on IT-related topics.
• Ensure compliance with IT policies and security protocols.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as an IT Support Engineer or in a similar role.
• Strong knowledge of computer hardware, software, and networking systems.
• Familiarity with Windows and macOS operating systems.
• Experience with Microsoft Office 365, Active Directory, and network troubleshooting.
• Excellent problem-solving and communication skills.