Restaurant Reservations Agent

Responsibilities:

• Answer phone calls and respond to online reservation requests promptly and professionally.
• Manage and maintain the reservation system, including updating and confirming bookings.
• Greet guests upon arrival and assist with seating arrangements.
• Provide information about the restaurant, menu, and special events.
• Coordinate with restaurant staff to ensure guest preferences and special requests are accommodated.
• Handle cancellations and modifications to reservations efficiently.
• Maintain accurate records of reservations and guest information.
• Assist with managing waitlists during peak times.
• Resolve any guest issues or complaints promptly and courteously.
• Ensure the reservation area is clean and organized.

Requirements:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in a restaurant or hospitality setting.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using reservation software and MS Office (Word, Excel).
• Ability to handle high-pressure situations calmly and efficiently.
• Strong problem-solving skills and attention to detail.